Refund policy
ADM Life
Delivery and Refund Policy
Last updated: 28 March 2025 | Effective: 28 March 2025
info@admlife.org | 071 608 1226 | admlife.org
1. Overview
This policy covers the delivery of physical and digital products sold through admlife.org, and our approach to refunds and returns. Contact: info@admlife.org | 071 608 1226
2. Digital Products — Delivery
Digital products (eBooks, downloadable PDFs, audio teachings) are delivered electronically. Upon successful payment, you will receive a download link via the email address provided at checkout — typically within minutes, and no later than 24 hours.
If you do not receive your download link within 24 hours, check your spam folder and then contact info@admlife.org.
3. Digital Products — Refunds
Because digital products are made available for immediate download, we generally do not offer refunds once a product has been accessed or downloaded.
Exceptions — you are entitled to a refund if: the file is corrupted or cannot be opened; the product delivered is materially different from its description; or you were charged in error.
EU consumers: Under the EU Consumer Rights Directive, you have a 14-day right of withdrawal from digital content purchases, unless you have expressly consented to delivery before the withdrawal period expires. Where that acknowledgement is given at checkout, no refund is available after download has commenced, except for defective content.
To request a refund, email info@admlife.org within 14 days of purchase with your order number and reason.
4. Physical Products — Processing & Shipping
Orders are processed within 2–3 business days of payment confirmation.
Estimated delivery times: South Africa 3–7 business days; Southern Africa (SADC) 7–14 business days; International 14–21 business days.
Delivery times are estimates only and may be affected by courier delays, customs, or public holidays. ADM Life is not liable for delays outside our control. Shipping costs are calculated and displayed at checkout before you complete your order.
Where tracking is available, tracking details will be sent to your email upon dispatch.
5. Physical Products — Returns
You may return a physical product within 14 days of receipt if it is damaged or defective upon arrival, or materially different from its description.
To initiate a return, email info@admlife.org with your order number and photos of the item. Return shipping costs are the customer's responsibility unless the item is defective. Upon receipt and inspection, we will issue a replacement or full refund within 7 business days.
We do not accept returns of items that have been read, marked, or damaged by the customer.
6. Ministry Partnership Contributions
Ministry partnership contributions (recurring and once-off) are voluntary gifts and are non-refundable, except in the case of an unauthorised or erroneous charge. Contact info@admlife.org within 7 days if you believe you were charged in error.
Cancelling recurring partnerships: You may cancel at any time. Cancellations must be requested before your next billing date. Contact info@admlife.org or manage your subscription through your account portal.
7. Incorrect or Incomplete Orders
If you receive an incorrect item or your order is incomplete, contact us within 7 days of receipt at info@admlife.org. We will arrange a replacement or refund at no additional cost to you.
8. Lost or Undelivered Packages
If your physical order has not arrived within the estimated delivery window, contact info@admlife.org with your order number. We will liaise with the courier on your behalf. ADM Life is not responsible for packages lost due to an incorrect address provided at checkout.
9. Contact
ADM Life | info@admlife.org | 071 608 1226
We aim to respond to all enquiries within 1–2 business days.